IT Support Services

Technology isn't one-size-fits-all. We provide specialized, reliable IT support tailored exactly to how your business operates—whether you are balancing the books, running a production line, or building your freelance empire.

Solo Practitioner | R3,500/month Ideal for: Freelance accountants, 1-2 person practices.

  • Up to 3 devices managed (laptop, desktop, tablet)

  • Practice software support (Sage, Xero, QuickBooks)

  • Cloud backup (100GB)

  • Antivirus & security

  • SARS eFiling troubleshooting

  • Remote support (4-hour response)

  • POPIA-compliant email setup

  • Monthly software updates

Small Firm Essentials | R18,500/month Ideal for: 5-10 person accounting/bookkeeping firms.

  • Up to 10 devices managed & 1 server/cloud infrastructure

  • Practice management software support (Sage, Xero, Caseware)

  • Secure client portal & CIPC/SARS integration support

  • Cloud backup (500GB) & network security/firewall

  • 2-hour priority response (Plus month-end priority support)

  • Quarterly compliance reporting & email encryption

  • Peak Season Boost: Extended hours and 1-hour response time during tax season (Feb-April).

Medium Firm Professional | R42,000/month Ideal for: 15-30 person accounting firms with compliance requirements.

  • Up to 30 devices managed & multiple servers/cloud infrastructure

  • Advanced practice management optimization

  • Audit trail, compliance documentation, & IT controls reporting

  • Site-to-site VPN for multi-office setups

  • Dedicated account manager & 1-hour standard response time

  • 30-min response during month-end/tax season

  • Unlimited cloud backup & staff IT training (2 sessions/year)

  • Peak Season Boost: On-call support 6 AM – 10 PM (Feb-April, June-July), plus pre-season optimization.

We understand Sage, Xero, and SARS eFiling. When something breaks during month-end or tax season, we fix it in hours, not days.

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